Shipping policy

Shipping

Shipping Policy

Thank you for shopping with us! Here’s everything you need to know about our shipping process within South Africa.

Where We Ship

We currently ship nationwide within South Africa only.

Order Processing Time

  • All orders are processed within 1–2 business days (Monday to Friday).

  • Orders placed on weekends or public holidays will be processed the next business day.

  • Once your order is dispatched, you’ll receive a confirmation email with tracking details.

Shipping Methods & Delivery Timeframes

We work with trusted national courier services to deliver your order safely and promptly. Delivery timeframes vary depending on your location:

Region Estimated Delivery Time
Major Cities (e.g., Johannesburg, Cape Town, Durban, Pretoria, Bloemfontein) 1–3 business days
Large Towns (e.g., East London, Polokwane, Nelspruit, Kimberley) 2–4 business days
Outlying/Rural Areas (e.g., farms, game lodges, small towns) 3–7 business days

Delivery times exclude order processing time and may vary due to external factors like courier delays or load shedding.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping option. You’ll be able to view the exact amount before completing your purchase.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real-time.

Delivery Issues

  • Incorrect Address: Orders returned due to incorrect/incomplete address will require the customer to cover reshipping costs.

  • Missed Deliveries: Couriers typically attempt delivery up to two times. If unsuccessful, you may be required to arrange re-delivery or collection.

  • Delays: While we aim for timely delivery, we are not liable for delays caused by third-party couriers, weather conditions, or service disruptions.