Contact information

Contact Information Policy
Effective Date: 2025/07/08

At WashAway, we believe in open, respectful, and timely communication. Whether you're a customer, partner, or just curious about our products, this policy outlines how to get in touch with us and how we handle your contact information.

1. How to Contact Us

You can reach the WashAway team through the following official channels:

  • Customer Support Email:
    📧 customercare@washaway.co.za
    For general inquiries, order assistance, returns, product questions, or delivery updates.

  • Partnerships & Business Inquiries:
    🤝 info@washaway.co.za
    For collaborations, wholesale opportunities, and partnership proposals.

  • Social Media:

2. Business Hours

🕘 Monday to Friday: 9:00 AM – 5:00 PM (SAST)
❌ Closed on weekends and public holidays.

3. Response Times

We aim to respond to all inquiries within 24–48 business hours. During high-volume periods or holidays, delays may occur—but we’ll always do our best to get back to you as soon as possible.

4. Use of Contact Information

We only use your contact information for:

  • Responding to your inquiries

  • Processing your orders and returns

  • Providing updates about your purchases

  • Sending promotional content only if you’ve opted in

We do not share or sell your contact details to third parties for marketing purposes.

5. Keeping Your Information Accurate

To avoid communication delays:

  • Double-check your email and phone number when placing an order

  • Contact us at support@washaway.co.za to update any incorrect details

6. Respectful Communication

Our team is committed to treating everyone with courtesy and professionalism. We kindly ask the same from those who contact us. We reserve the right to discontinue communication in cases of abusive or threatening behavior.

7. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website, along with the effective date.

8. Still Have Questions?

Reach out! We’re here to help you stay clean, fresh, and eco-friendly wherever your journey takes you.

📧 Customer Support: customercare@washaway.co.za
🤝 Partnerships & Business: info@washaway.co.za
📱 Instagram: @washawayza
📘 Facebook: Wash Away