Returns & Exchange Policy

We want you to love what you ordered! If something isn't right, we’re here to help. Please read our returns policy below to ensure a smooth process.

Return Eligibility

• Returns are accepted within 14 days of receiving your order.

• Items must be unused and in their original packaging with all tags attached.

• Returns are only accepted for orders delivered within South Africa.

• Return shipping is at the customer’s expense, unless the item is defective or an incorrect product was sent.

Non-Returnable Items

• Personalized or custom-made products

How to Make a Return

1. Submit a Return Request
   Email us at customercare@washaway.co.za within 14 days of receiving your order.

   Include:

   • Your order number

   • The item(s) you wish to return

   • The reason for the return

   • Photos if the item is damaged or defective

    

2. Wait for Approval
   We’ll respond within 2 business days with return instructions and the return address.

3. Pack & Send the Item

   • Ensure the item is securely packed in original packaging.

   • Send the parcel using a reliable courier service with tracking.

   • Clearly label your parcel with your order number.

4. Receive Your Refund or Exchange

   • Once we receive and inspect your item, we’ll notify you of the outcome.

   • Approved returns will be refunded to your original payment method within 5–7 business days.

   • If you requested an exchange, your replacement will be dispatched with tracking.

Need Help?

If you have any questions about returns, exchanges, or your order in general, feel free to contact us:

📧 customercare@washaway.co.za
📞 +27 76 645 0499

Note: We do not currently offer collection services. All returns must be sent via courier to the address provided after your return is approved.